A good article in the New Hampshire Business Review on the ongoing Market Basket Saga, which I capitalise because most articles describe it that way now, with “fiasco” running a close second:
The company is communicating solely via press releases written in that special Corporate Regional English that says little but does impress some business school graduates*, plus memos, some to managers and some to all employees via their mailboxes – their physical mailboxes, I mean – that vacillate between threatening and quasi-conciliatory. They’re not actually speaking with anybody, whilst employees and customers have so far held five rallies with thousands of people in attendance. The delineation between winners and losers here seems clear.
*I imagine some of them as Father Jack: “Leverage! Calibrate! Drink!“
On Friday, Massachusetts Governor Deval Patrick wrote to the Market Basket board of directors with an offer to help mediate, saying “By any measure, the disruption caused by your recent change in CEO has gotten out of hand, and I am writing to urge you to find a prompt resolution.”
Meanwhile, my freezer slowly empties and I haven’t done a proper grocery run in nearly a month. The latest figures I saw say their revenue is down 92-95% depending on the store.